Privacy Policy
Last updated: 9 October 2026
This policy explains what personal data Platinum Plumbing collects through this website, why we collect it, and the rights you have over it.
1. Who we are
Platinum Plumbing ("we", "us", "our") is the controller of the personal data collected through this website. This means we decide how and why your data is used.
- Business name: Platinum Plumbing
- Company number: 7744392h
- Email: info@platinumplumbing.ie
- Phone: +353 85 112 2971
2. Personal data we collect
When you send an enquiry or request a call back, we collect the details you enter in the form:
- First name and last name
- Phone number and email address
- The service you are asking about (plumbing, heating, bathroom, maintenance or other)
- Your postcode or area
- Any details you choose to add in the message box
When you contact us by phone or email, we keep the details you give us so we can deal with your request.
Technical data is collected automatically when you visit the site, such as your IP address, browser type, device type and the pages you view. This is held in our website hosting provider's server logs and is used to keep the site secure and working.
We do not ask for sensitive personal data, and the form does not collect payment details. Please do not include either in the message box.
3. How we use your data and why
We only use your personal data where the law allows it. The table sets out each purpose and the legal basis under Article 6 of the GDPR.
| Purpose | Data used | Legal basis |
|---|---|---|
| Responding to your enquiry, phoning you back and discussing the work | Name, phone, email, service, postcode or area, message | Taking steps at your request before entering a contract; our legitimate interest in replying to enquiries |
| Giving a quote, arranging and carrying out work, invoicing | Contact details, job details, address | Performing a contract with you |
| Keeping business, tax and accounting records | Customer and job records | Legal obligation |
| Keeping the website secure, preventing spam and misuse | Technical data, form submissions | Our legitimate interest in protecting the site and our business |
| Analytics or advertising cookies, if we use them | Cookie and device data | Your consent (see section 7) |
We use your postcode or area only to check that your job is within the area we cover. We do not make decisions about you by automated means or profile you. We will not send you marketing messages unless you have asked for them or the law otherwise permits it, and you can opt out at any time.
4. Who we share your data with
We do not sell your personal data. We share it only with:
- Service providers who process data on our behalf, such as our website hosting provider, our email and customer management or enquiry-handling tools, and our phone provider. They may act only on our instructions.
- Subcontractors or suppliers involved in carrying out your job, where applicable.
- Our accountants and professional advisers, where needed.
- The Revenue Commissioners, An Garda Síochána or other authorities, where the law requires it.
- A buyer or successor, if the business is sold, with the same protections applying.
5. Transfers outside the EEA
Some of our providers may store or access data outside the European Economic Area, for example in the United States. Where this happens, we make sure a lawful safeguard is in place, such as an EU adequacy decision (including the EU-US Data Privacy Framework) or the European Commission's Standard Contractual Clauses.
6. How long we keep your data
- Enquiries that do not lead to a job: 12 months from your last contact, then deleted.
- Customer and job records: 6 years after the job is completed, to meet tax and accounting obligations and to deal with any warranty or legal claim.
- Website server logs: 30 days, unless needed to investigate a security issue.
We may keep data for longer if the law requires it or we need it to defend a legal claim.
7. Cookies
We use essential storage that this website needs to work. We use analytics or advertising cookies only if you accept them through our cookie banner. You can change or withdraw your choice at any time using the Cookie settings link in the footer. Our Cookie Policy lists the cookies and similar technologies we use.
8. Your rights
Under data protection law you have the right to:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct data that is wrong or incomplete.
- Ask us to delete your data, where we no longer have a reason to keep it.
- Ask us to restrict how we use your data in certain cases.
- Receive your data in a portable format, where the law applies.
- Object to us using your data based on our legitimate interests.
- Withdraw your consent at any time, where we rely on consent.
To use any of these rights, contact us using the details in section 11. We will reply within one month. We may need to confirm your identity first, and there is normally no charge.
9. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Data Protection Commission, Ireland's data protection authority, at dataprotection.ie.
10. Security, children and changes
We use appropriate technical and organisational measures to protect your data, including an encrypted (HTTPS) connection for this website and restricted access to enquiry records. No online transmission is completely secure, so we cannot guarantee absolute security.
This website is not aimed at children, and we do not knowingly collect their personal data.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
11. Contact us
For any question about this policy or how we use your data:
- Email: info@platinumplumbing.ie
- Phone: +353 85 112 2971